Web
Laferla Insurance Web App
The Laferla web app is a full-featured self-service portal for existing customers. It handles the complete purchase and post-purchase lifecycle — renewals, claims, and policy updates — without requiring branch or phone interactions.
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Impact Metric
Self-service • Reduced support load
🎯
The Challenge
Reducing dependency on branch staff and phone support by making core insurance operations fully self-serviceable online.
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The Solution
Built a secure, role-based customer portal with intuitive flows for policy management, renewals, and claims — accessible without agent involvement.
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The Outcome
Customers gained 24/7 self-service access to their insurance accounts, cutting inbound support contacts and freeing up agent capacity.
