Challenge
The constraint
Reducing dependency on branch staff and phone support by making core insurance operations fully self-serviceable online.
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Case file / 03•Web
Laferla Insurance Web App
The Laferla web app is a full-featured self-service portal for existing customers. It handles the complete purchase and post-purchase lifecycle — renewals, claims, and policy updates — without requiring branch or phone interactions.
Archive / 2026WebStatus / DeployedCase active
Mission telemetry
Outcome signal
Self-service • Reduced support load
Technology
React / TypeScript / REST APIs / Auth
System
The response
Built a secure, role-based customer portal with intuitive flows for policy management, renewals, and claims — accessible without agent involvement.
Outcome
The result
Customers gained 24/7 self-service access to their insurance accounts, cutting inbound support contacts and freeing up agent capacity.
Interface archive
System views.
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End of case file